Privacy Policy

1. Introduction

RoleseekR ("RoleseekR", "we", "us", or "our") respects your privacy and is committed to protecting the personal information we collect, use, disclose and store.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with the RoleseekR website, our pre-registration and waitlist services, candidate, employer and recruiter portals, mobile applications, communications and marketing activities, recruitment, employment and matching services, artificial intelligence and automated matching services, customer support services, and any other products, services, platforms, technologies or offerings operated by RoleseekR from time to time.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

By accessing or using our services, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.

2. About RoleseekR

RoleseekR is a recruitment and employment technology platform designed to connect JobSeekers, employers, recruiters and other employment-related participants.

Our services may include candidate registration, employer registration, recruitment services, job advertising, candidate sourcing, job matching, communication services, artificial intelligence assisted recommendations, analytics, employment marketplaces and other related services.

3. The Information We Collect

The personal information we collect depends on how you interact with RoleseekR and the services you use. The examples provided throughout this Privacy Policy are illustrative only and should not be interpreted as an exhaustive list.

JobSeeker Information

We may collect personal information from JobSeekers including:

• names and preferred names;
• email addresses;
• telephone numbers;
• residential, mailing or work addresses;
• suburb, state, postcode and country information;
• employment history, resumes, educational history, qualifications, licences and certifications;
• professional memberships, skills and competencies, salary expectations, work preferences, availability;
• portfolio materials, profile photographs, references and referee details;
• interview information, assessment results, communications and correspondence;
• any other information that you choose to provide, submit, upload, communicate, transmit, store or otherwise make available through our services.

Employer Information

We may collect personal information from employers, hiring managers and business representatives including:

• names, position titles, email addresses, telephone numbers;
• company and trading names, business addresses, Australian Business Numbers (ABNs);
• recruitment requirements, job vacancy information, billing and payment information;
• communications and correspondence;
• any other information provided through our platform, support channels, business relationship or service interactions.

Recruiter and Third-Party Information

We may collect information from recruiters, recruitment agencies, contractors, service providers and other third parties including contact information, business information, professional information, recruitment activity information, account information, and any other information relevant to providing or facilitating our services.

Account and Authentication Information

Where accounts are created, we may collect usernames, login credentials, authentication information, security settings, account preferences, identity verification information, and any other information required to establish, maintain, secure or administer user accounts. Passwords and authentication credentials are stored using industry-standard security measures and are not retained in plain text.

Technical and Usage Information

We may automatically collect technical and usage information including IP addresses, browser types, operating systems, device identifiers, session information, pages viewed, clickstream information, referral sources, approximate location information, device characteristics, diagnostic information, cookies and similar technologies, and any other technical, analytical, behavioural, diagnostic or usage information generated through your interaction with our services.

Sensitive Information

Where reasonably necessary and permitted by law, we may collect sensitive information including professional registrations, criminal history information, working rights information, visa information, accessibility requirements, diversity and inclusion information, health-related workplace accommodations, identity verification information, background screening information, and any other sensitive information which you voluntarily provide or consent to us collecting for recruitment, employment or related purposes. We will only collect sensitive information where permitted by law and where appropriate consent has been obtained.

Information Not Specifically Listed

The categories and examples of information described in this Privacy Policy are illustrative only. We may collect additional information reasonably necessary to provide our services, improve our services, maintain security, comply with legal obligations, support recruitment activities, operate our business, or facilitate purposes otherwise described in this Privacy Policy.

4. How We Collect Information

We may collect information directly from you when you complete forms, register for services, create accounts, submit resumes or documents, communicate with us, subscribe to updates, participate in surveys, use our platform, apply for jobs, advertise positions, engage with support services, or otherwise interact with RoleseekR.

We may also collect information from third parties including employers, recruiters, referees, educational institutions, professional associations, public sources, social and professional networking platforms, identity verification providers, recruitment partners, government agencies where permitted by law, and other sources reasonably connected to our services.

5. Why We Collect Information

We may collect, hold, use and process personal information for purposes including:

• providing services and facilitating recruitment activities;
• matching candidates and employers and administering accounts;
• verifying identities and conducting background checks;
• communicating with users and processing transactions;
• responding to enquiries and improving platform functionality;
• performing analytics and developing new features;
• preventing fraud, detecting misuse, maintaining security;
• enforcing agreements and complying with legal obligations;
• any other purpose reasonably connected with the operation, development or delivery of our services.

6. Artificial Intelligence and Automated Decision Support

RoleseekR may utilise artificial intelligence, machine learning, automated recommendation systems and similar technologies. These technologies may be used for matching candidates with jobs, recommending candidates to employers, recommending opportunities to JobSeekers, ranking search results, generating insights, detecting fraud, improving user experiences, enhancing platform functionality, and supporting recruitment-related activities.

Employers and recruiters remain responsible for their own hiring decisions. RoleseekR does not guarantee employment outcomes.

7. Marketing Communications

We may send communications relating to service updates, platform announcements, recruitment opportunities, product updates, educational content, industry information, events, promotions, surveys, and other communications relevant to our services. We comply with the Spam Act 2003 (Cth). Marketing communications will include a functional unsubscribe mechanism where required.

8. Disclosure of Personal Information

We may disclose personal information to employers, recruiters, candidates, service providers, cloud hosting providers, technology providers, payment processors, analytics providers, marketing providers, identity verification providers, legal and professional advisers, regulatory authorities, government agencies, law enforcement agencies, and other parties reasonably required to support our services. We do not sell personal information to third parties.

9. Overseas Disclosure

Some service providers may be located outside Australia. Personal information may be processed, stored or accessed in jurisdictions including Australia, New Zealand, Singapore, the United States, the European Union and other countries where our service providers operate. We take reasonable steps to ensure overseas recipients handle information in a manner consistent with Australian privacy requirements.

10. Cookies and Similar Technologies

We use cookies, pixels, local storage technologies, analytics tools and similar technologies to provide functionality, improve user experience, measure performance, personalise content, support security, analyse usage patterns, and improve our services. Users may modify browser settings to restrict cookies, although some functionality may be affected.

11. Data Security

We implement reasonable technical, administrative and organisational safeguards designed to protect personal information. Measures may include encryption, access controls, authentication systems, security monitoring, auditing, backup systems, vulnerability management, role-based access controls, and other security measures appropriate to the nature of the information we hold. No method of transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain information only for as long as reasonably necessary to provide services, comply with legal obligations, maintain records, resolve disputes, enforce agreements, protect our interests, and operate our business. Information may be deleted, anonymised, archived or de-identified when no longer required. Certain information may be retained where required by law or for legitimate business purposes.

13. Access, Correction and Deletion

You may request access to personal information we hold about you. You may also request that information be corrected, updated or deleted where appropriate. We may require reasonable identity verification before processing requests.

14. Candidate Visibility and Recruitment Data

Where candidate profiles are made available through RoleseekR: candidates may control certain profile visibility settings; candidate information may be shared with employers or recruiters consistent with platform functionality; candidates may modify visibility settings where available; employers and recruiters must use information solely for legitimate recruitment purposes; and users must not harvest, scrape, export, resell or misuse information obtained through the platform.

15. Children

RoleseekR is intended primarily for individuals aged 18 years or older. We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information has been collected contrary to this policy, we may take steps to remove that information.

16. Business Transactions

If RoleseekR undergoes a merger, acquisition, sale, restructure, investment transaction or similar corporate event, personal information may be transferred as part of that transaction. Any successor entity will be required to handle information in accordance with applicable privacy laws.

17. Complaints

If you believe we have mishandled your personal information, please contact us. We will investigate complaints and respond within a reasonable timeframe. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Updated versions will be published through our website or services. Your continued use of our services after changes are published may constitute acceptance of those changes to the extent permitted by law.

19. Contact Us

For privacy enquiries, access requests, correction requests or complaints, please contact: